Troubleshooting

hostwizard.html

When hostwizard.html is being opened, the following error may occur:

Cannot add duplicate collection entry of type 'mimeMap' with unique key attribute 'fileExtension' set to '.abc'

If this happens, the following line should be removed from the web.config file:

<mimeMap fileExtension=".abc" mimeType="xyz/uvw" />

Internet Explorer toolbars

When sessions are created with toolbars enabled, dragging a toolbar outside the session window may cause the session cursor to disappear. Resizing the browser makes the cursor reappear.

Moving user data files

If you choose to move the user data files outside the Web-to-Host server installation folder, you must copy the web.config file from the w2hlegacy folder to the new location. This is because this file contains declarations of the MIME types to be allowed by IIS7.

Blank screen after upgrade for AS/400 Display

Occasionally, when running an AS/400 Display session after upgrading from an earlier version, the session screen is blank. To resolve this, do one of the following:

Select a Windows standard font (for example, MS Sans Serif) on the Font page of the Display Options dialog box (select Options > Display Options.
Restart the PC.