Gathering information for Micro Focus SupportLine

When a user issue cannot be resolved by your Application Workflow Manager model or system administrator, you can report the problem to the Micro Focus SupportLine.

Provide debug information from your error logs to enable further analysis of your problem.

Ensure that a .options file is available in the Eclipse directory of the Enterprise Developer installation. The .options file is copied to the Eclipse directory with the product installation.

It must contain the following information:

com.microfocus.awm/debug=true
com.microfocus.awm/debug/flag=true
com.microfocus.awm.metamodel/debug=true
com.microfocus.awm.metamodel/debug/parser/functionPackages=true
com.microfocus.awm.mvssystem/debug=true
com.microfocus.zserver.communicator/tracing=true

If the file does not exist in the Eclipse directory of Enterprise Developer you can create one using Notepad or any similar text editor.

To determine the location of the Eclipse folder when saving the .options file, click Open File Location from the Enterprise Developer shortcut.

Start the Eclipse workbench with the –debug option. Append -debug to the Target field, as shown above.

Reproduce the error and export the error log to a local file. To do this, click Error Log View from the Eclipse workbench.

Add the exported error log file to all the other information, such as problem description and screenshots. Compress the information and attach as a zip file to an incident raised with Micro Focus SupportLine.

Once you have obtained the error log file you can remove the –debug option from the Target field.

You can also add debug information to a remote z/Server user server address space by activating the REXX debug as described in the Workflow Manager Configuration Guide.